PrivacyPolicy

Roulette Raffles is the operator and data controller for the RouletteRaffles website.

Operator: Roulette Raffles
Address: 63 Pulman Close, B97 6HR, Redditch
Email: rouletterafflessupport@gmail.com

This Privacy Policy explains how we collect, use, store and protect personal data when you create an account, enter competitions, use the daily reward spin, receive tickets, contact us, or otherwise use the RouletteRaffles website.

We may collect your email address, account details, password authentication data, ticket selections, ticket history, purchase history, Stripe checkout references, referral activity, daily spin results, discount usage, competition entry records, winner records, device/browser information, IP address, security logs and communications you send to us.

When you create an account, we use your email address and password credentials to let you log in, reserve tickets, view your entries and manage your account. You are responsible for keeping your login details secure and must not share your account with anyone else.

When you enter a competition, we process information relating to your selected tickets, reserved tickets, purchased tickets, competition history, order values, discounts used and any winning entries. This is necessary to operate competitions fairly, confirm entries, prevent disputes and maintain accurate competition records.

Payments are processed securely by Stripe. We do not store your full card number, CVV or full payment card details on our own systems. We may store payment references, checkout session IDs, order totals and transaction records so that we can confirm entries, investigate payment issues, handle refunds where applicable and keep business records.

If you use the daily reward spin, referral links or discount features, we may store the discount awarded, whether it has been used, referral codes, referred accounts, referral credit and related account activity. This allows us to apply discounts correctly, prevent duplicate use and operate the rewards system fairly.

We use personal data to create and manage accounts, process entries, reserve tickets, complete checkout, send ticket confirmations, display ticket history, notify winners, apply discounts and referral credit, operate live draws, prevent fraud, secure the website, respond to enquiries, maintain business records and comply with legal obligations.

We process personal data where necessary to perform our contract with you, including managing competition entries and ticket confirmations. We may also process data to comply with legal obligations, protect our legitimate business interests, prevent fraud, secure the platform, resolve disputes and maintain accurate records. Where consent is required, we will request it separately.

We may email you about account activity, ticket confirmations, payment status, winner notifications, prize claims, important service updates and support enquiries. We may also send promotional messages only where permitted by law or where you have agreed to receive them. You can contact us to manage communication preferences.

We may use cookies and similar technologies to keep you logged in, support account sessions, maintain website security, remember basic preferences and improve website functionality. Some cookies are essential for the website to operate properly.

We may share necessary personal data with trusted service providers who help us operate the website, including payment processors such as Stripe, email delivery providers, hosting providers, upload/file storage services, fraud prevention tools, analytics tools if used, professional advisers and legal/regulatory bodies where required.

Some third-party service providers may process data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used, such as recognised transfer mechanisms or contractual protections required by data protection law.

We keep personal data only for as long as reasonably necessary for the purpose it was collected. Account and competition data may be retained while your account is active. Transaction, competition, winner, fraud-prevention and legal records may be kept for longer where needed for tax, accounting, legal, dispute-resolution or regulatory reasons.

We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse or alteration. No online service can be guaranteed completely secure, so you should also keep your account details private and use a strong password.

RouletteRaffles is intended for users aged 18 or over. We do not knowingly allow under-18s to create accounts or enter competitions. If we become aware that a person under 18 has provided personal data, we may delete the account and related entries where appropriate.

Subject to legal conditions, you may have the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, portability of data and withdrawal of consent where processing is based on consent.

To make a privacy request or ask a question about how your data is used, contact rouletterafflessupport@gmail.com. We may need to verify your identity before acting on certain requests.

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator.

We may update this Privacy Policy from time to time. The latest version will be published on this page. Continued use of the website after an update means the updated policy applies from the date it is posted.